Responsible Gambling | WinCraft

WinCraft stands for a conscious, responsible gambling culture. Our goal is to create a safe environment, provide transparent tools to help players set personal limits, and give timely guidance when gambling is no longer just entertainment.

1. Principles of Responsible Gambling

Gambling is entertainment. It is not a financial solution and not an escape. Keep in mind:

  • Only risk what you can afford to lose
  • Do not treat gambling as a source of income
  • Take regular breaks
  • Do not play when tired, angry, or under the influence of alcohol or psychoactive substances
  • Seek help if you feel you are losing control

2. Self-Limitation Tools

In your WinCraft account, under Profile → Security / Responsible Gambling, or via customer support, you can set several limits.

a) Deposit Limits

  • Daily, weekly, or monthly limits
  • Lower limits apply immediately
  • Increases apply after a 24-hour waiting period

b) Time Limits

  • Define maximum daily playtime
  • System notifications alert you when close to the limit

c) Self-Exclusion

  • Temporary exclusion (1 day–6 months) or indefinite exclusion
  • During exclusion, login and promotions are blocked
  • Can be requested via live chat or email

3. Protection of Minors

Our services are only available to those over 18. Age declaration is required at registration, and KYC is mandatory before withdrawals. Recommended parental tools:

  • Qustodio
  • NetNanny
  • Kaspersky Safe Kids
  • Norton Family

4. Self-Assessment Questions

If you often answer “yes” to the following, it is advisable to set limits or seek help:

  • Do you spend more than you planned?
  • Do you hide your gambling activity?
  • Do you often think about gambling during work or study?
  • Do you try to win back your losses?
  • Do you feel tense if you cannot play?

5. External Support Organizations

Independent, free support is available:

6. Automated Monitoring and Support

Our system detects risky patterns and sends alerts.

Signals monitored:

  • Unusual deposit frequency
  • Excessive play without breaks
  • Immediate re-deposits after losses

Possible measures:

  • Warning and educational guidance
  • Suggestion to set limits
  • Individual review or temporary suspension

7. Provider’s Responsibility

WinCraft undertakes to:

  • Provide self-limitation tools and quick activation
  • Avoid practices that encourage problematic gambling
  • Block excessive promotions for high-risk accounts
  • Cooperate with relevant authorities when necessary

8. Contact and Support

  • Email: [email protected]
  • Suggested subject line: Responsible Gambling – Request for Help
  • Availability: 24/7, every day

9. Closing Statement

Gambling is fun only when kept within safe boundaries. WinCraft’s goal is to provide tools and quick response to support this.

10. Legal Background and Compliance

  • Act XXXIV of 1991 on Gambling Organization
  • Act CXII of 2011 (Infotv.)
  • GDPR – EU 2016/679
  • EU/EEA player protection directives and industry guidelines

11. Disclaimer

  • Final decisions and settings remain with the player
  • Not using available restrictions is the player’s own choice
  • By creating an account, the player accepts that they play at their own risk

12. Educational Content and Prevention

We provide resources to prevent harmful play:

  • The most common signs of problem gambling
  • Smart use of deposit limits
  • Communication with family and friends
  • Where to seek help (FAQs and guides on /blog and /helpcenter pages)

13. Declaration and Acceptance

This policy is effective from the date of publication; updates will be posted on the Website. Continued use of the Service constitutes acceptance of the updated guidelines.